Refunds Policy
 

At SHIFT by StageWiseAI, your satisfaction is important to us. As a Brisbane-based business, we comply with the Australian Consumer Law (ACL) and are committed to ensuring your consumer rights are protected.
 

Your Rights Under Australian Consumer Law

You are entitled to a replacement, repair, or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have goods or services repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.
 

Refunds for Digital Services

Due to the nature of our digital products and services (including AI-generated images, virtual styling tools, and subscription plans), we do not offer refunds for change of mind.

However, we will provide a refund or credit:

• If a service is not delivered as described or fails to meet consumer guarantees.

• If there is a significant issue that prevents the service from being used as intended.

• If required by law.
   

Subscription Cancellations

You may cancel your subscription at any time. If you cancel:

• Before your next billing cycle, your plan will remain active until the end of the current period, and you will not be charged again.

• After renewal, refunds will only be issued if there has been a fault or service disruption on our part.
   

How to Request a Refund

To lodge a refund request, please contact us at [insert your business email] within 7 days of the issue occurring. Please include:

• Your full name and email address

• A description of the issue

• Your order or subscription details

• Screenshots or other relevant supporting material (if applicable)

We aim to respond to all refund requests within 3 business days.
 

Contact Us

If you have any questions about this policy or your rights under Australian law, please get in touch with us at:

SHIFT by StageWiseAI
Brisbane, Queensland, Australia
Email: info@stagewiseai.com.au